Question 1

What is BIOGENA PETS?

Accepted Answer

BIOGENA PETS offers high-quality micronutrient products developed especially for dogs – created with scientific expertise and a deep love for animals. For more vitality, joy, and shared adventures with your best friend.

Question 2

Why should I give my dog nutritional supplements?

Accepted Answer

Depending on their life stage, diet, or activity level, dogs can benefit from targeted micronutrient support. Our supplements are designed to support natural functions such as:digestion,the immune system,skin & coat health,and recovery after physical exertion.Backed by science. Tailored to your dog’s individual needs.

Question 3

Are your products cruelty-free?

Accepted Answer

Absolutely. We love animals – and we’re 100% committed to producing cruelty-free products.

Question 4

How should I use the drops safely?

Accepted Answer

Please don’t apply the drops directly into your dog’s mouth.Each 30 ml bottle includes a glass dosing tool for accurate measurement. However, for safety reasons, we recommend adding the drops to food or mixing them into a small treat. This makes application stress-free, safe, and pleasant for your dog.Our 100 ml bottles come with a measuring spoon marked with 1 ml to 5 ml markings.

Question 5

My dog can’t tolerate beef – can I still use the drops?

Accepted Answer

Yes! Our drops do not contain real beef, but rather a plant-based beef flavor made from sunflower oil. It’s highly palatable while being gentle and suitable even for sensitive or allergy-prone dogs.

Question 6

Can I give the drops to my cat?

Accepted Answer

Our products are specifically formulated for dogs and tailored to their needs. They are not intended for use in cats. If you're considering it, please consult your veterinarian beforehand.

Question 7

How long do the drops last?

Accepted Answer

You’ll find the best-before date (BBD) on the product packaging. Once opened, store the drops in a cool, dark place and use them promptly as recommended.

Question 8

Are your products suitable for all dog breeds?

Accepted Answer

Yes, our supplements are suitable for dogs of all breeds and sizes. Just make sure to adjust the dosage based on your dog’s body weight. The included dosing tool makes this easy.

Question 9

How can I redeem my BIOGENA PETS Club points?

Accepted Answer

You also collect loyalty points with every purchase in the BIOGENA PETS shop – because it’s part of the BIOGENA Club. Redemption will soon be possible right here, or anytime at biogena.com – for micronutrients that support both pets and their humans.

Question 10

What is the BIOGENA PETS subscription?

Accepted Answer

The BIOGENA PETS subscription allows you to receive your favourite products for your four-legged friend regularly and at a lower price – without the hassle of reordering.

Question 11

Which products can I order on subscription?

Accepted Answer

You can order all products from us on a subscription basis that are marked with a subscription option on the respective product page.

Question 12

How does the subscription work?

Accepted Answer

Select your product, choose the delivery interval (monthly, every 2 or 3 months) and specify your desired term. Subsequent orders will be automatically debited and shipped. To take out a subscription, you must be logged in.

Question 13

How much of a discount can I get?

Accepted Answer

3-month term: 15% discount6-month term: 25% discount12-month term: 40% discount

Question 14

Can I pause or cancel my subscription?

Accepted Answer

Yes, you can pause or cancel your subscription at any time. Please note the minimum term.

Question 15

Where can I pause or cancel my subscription?

Accepted Answer

To do this, go to ‘Subscription Management’ in your profile and select the subscription you want to pause or cancel. You can cancel your subscription at the bottom of the subscription details page.

Question 16

Where can I view my subscription?

Accepted Answer

You can find your active and past subscriptions under ‘Subscription Management’ in your customer account.

Question 17

How is the subscription billed?

Accepted Answer

Payments are automatically debited at each delivery interval.

Question 18

How can I pay for my subscription?

Accepted Answer

Subscriptions can currently only be paid for via PayPal and credit card. We are working on adding further payment methods for subscriptions.

Question 19

How do I receive my invoices for subscription orders?

Accepted Answer

You can find the invoice for each automatically triggered order in your profile under ‘My orders’. Click on ‘Download invoice’ to save the respective invoice as a PDF file.

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